Welcome to GrainBro. These Terms and Conditions govern your access to and use of www.grainbro.com, including the purchase of our products and use of our services.
By accessing our website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.
About GrainBro
GrainBro is a natural foods brand dedicated to providing high-quality, unpolished grains, fibre-rich millets, wood-pressed oils, native pulses, healthy snacks, herbal products, natural groceries, and other wholesome food products.
We strive to deliver products that are sourced responsibly, minimally processed, and packed with care to preserve their natural goodness.
Eligibility
By using this website, you confirm that:
- You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
- The information you provide is accurate, complete, and up to date.
- You will use this website only for lawful purposes.
Products
We make every effort to ensure that all product descriptions, images, weights, nutritional information, and prices displayed on our website are accurate.
However:
- Product images are for illustrative purposes and may vary slightly from the actual product.
- As our products are natural and minimally processed, slight variations in colour, size, texture, aroma, or appearance are normal and do not indicate a defect.
- Product availability is subject to stock.
- GrainBro reserves the right to modify product specifications, packaging, pricing, or discontinue products without prior notice.
Orders
All orders placed through our website are subject to acceptance and availability.
We reserve the right to:
- Accept or reject any order.
- Cancel an order due to product unavailability.
- Cancel orders suspected of fraudulent or unauthorised activity.
- Limit quantities purchased by a customer.
If an order is cancelled after payment has been received, the applicable refund will be processed in accordance with our Cancellation and Refund Policy.
Pricing and Payments
All prices displayed on the website are in Indian Rupees (INR) and are inclusive or exclusive of applicable taxes as indicated during checkout.
We accept payments through secure payment gateways. GrainBro does not store your debit card, credit card, UPI PIN, CVV, or other sensitive payment credentials.
Shipping and Delivery
Shipping and delivery are governed by our Shipping Policy.
Estimated delivery timelines are indicative and may vary due to logistics, weather conditions, public holidays, or circumstances beyond our control.
Cancellation, Returns and Refunds
Cancellation, return, replacement, and refund requests are handled in accordance with our Cancellation and Refund Policy.
Customers are encouraged to review the policy before placing an order.
Customer Responsibilities
By placing an order, you agree to:
- Provide accurate billing and shipping information.
- Ensure someone is available to receive the delivery.
- Inspect the package upon delivery.
- Store food products according to the instructions provided on the packaging.
GrainBro is not responsible for product quality if storage instructions are not followed after delivery.
Healthy Living Information
GrainBro offers natural, traditional, and minimally processed foods intended to support a healthy lifestyle.
Any nutritional information, health-related content, recipes, or wellness tips provided on our website are for general educational purposes only and should not be considered medical advice.
Customers with specific medical conditions, allergies, or dietary requirements should consult a qualified healthcare professional before consuming any product.
Intellectual Property
All content on this website, including but not limited to:
- Logos
- Brand name
- Product images
- Graphics
- Text
- Videos
- Designs
- Website content
is the property of GrainBro and is protected by applicable intellectual property laws.
No content may be copied, reproduced, modified, or distributed without prior written permission from GrainBro.
Limitation of Liability
GrainBro shall not be liable for any indirect, incidental, consequential, or special damages arising from:
- Use of the website.
- Delay in delivery.
- Temporary website unavailability.
- Circumstances beyond our reasonable control.
- Improper storage or misuse of products after delivery.
Our total liability, if any, shall not exceed the value of the product purchased.
Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
Third-Party Services
Our website may contain links to third-party websites or services, including payment gateways and logistics providers.
GrainBro is not responsible for the content, policies, or practices of these third-party platforms.
Changes to Terms
GrainBro reserves the right to update or modify these Terms and Conditions at any time without prior notice.
The latest version will always be available on our website. Continued use of the website after any changes constitutes your acceptance of the revised Terms.
Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from the use of this website or purchase of our products shall be subject to the exclusive jurisdiction of the competent courts where GrainBro's registered office is located.
Contact Us
If you have any questions regarding these Terms and Conditions, please contact us:
GrainBro
Our Commitment
At GrainBro, our mission goes beyond selling groceries. We are committed to delivering natural, wholesome, and trustworthy food while maintaining the highest standards of quality, transparency, and customer satisfaction.
Thank you for choosing GrainBro. We appreciate your trust and look forward to serving you with food that is as close to nature as possible.
GrainBro – Pure Food. Honest Nutrition. Healthier Living.