At GrainBro, customer satisfaction is our priority. We are committed to delivering fresh, high-quality, natural products. If you need to cancel an order or have concerns about a purchase, please review our policy below.
Order Cancellation
Before Order Dispatch
- Orders can be cancelled free of charge before they are packed and dispatched from our warehouse.
- To request a cancellation, please contact our customer support team as soon as possible with your Order ID.
- If the cancellation request is approved before dispatch, a full refund will be processed.
After Order Dispatch
- Once an order has been dispatched, it cannot be cancelled.
- Customers may refuse delivery only if the package is damaged or tampered with at the time of delivery.
Returns
As GrainBro deals in food products, groceries, oils, and other consumable items, we generally do not accept returns once the product has been delivered.
However, returns or replacements may be considered in the following situations:
- The product received is damaged during transit.
- The wrong product has been delivered.
- The product is expired at the time of delivery.
- The product is defective due to manufacturing or packaging issues.
To request a return or replacement, customers must notify us within 24 hours of receiving the order.
Refund Eligibility
Refunds will be processed only after our team verifies the reported issue.
Customers may be eligible for a refund if:
- A damaged product is confirmed.
- An incorrect item was delivered.
- The ordered product is unavailable after payment.
- The order is cancelled before dispatch.
- The product cannot be replaced due to stock unavailability.
Refunds will not be issued for:
- Change of mind after delivery.
- Incorrect product selection by the customer.
- Products damaged due to improper storage or handling after delivery.
- Complaints made after the specified reporting period.
Replacement Policy
Where possible, GrainBro will offer a replacement instead of a refund.
Replacement requests are subject to stock availability and verification by our quality team.
Refund Process
Once your refund request is approved:
- Refunds will be processed to the original payment method.
- The refund may take 5–7 business days to reflect in your account, depending on your bank or payment provider.
- For Cash on Delivery (COD) orders, refunds may be processed through bank transfer or any other mutually agreed method.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact our customer support team within 24 hours of delivery.
To help us resolve the issue quickly, please share:
- Your Order ID
- Clear photographs of the product
- Photographs of the outer package (if damaged)
- A brief description of the issue
Our team will review your request and provide a suitable resolution at the earliest.
Order Refusal
Customers are advised to inspect the package at the time of delivery.
If the package appears tampered with, damaged, or opened, please refuse delivery and inform our customer support team immediately.
Contact Us
For cancellation, refund, or replacement requests, please contact us:
GrainBro Customer Support
Our support team will be happy to assist you during business hours.
GrainBro reserves the right to modify or update this Cancellation and Refund Policy at any time without prior notice. Any changes will be effective immediately upon publication on our website.
GrainBro – Pure Food. Honest Nutrition. Healthier Living.