At GrainBro, we are committed to delivering fresh, natural, and high-quality products directly to your doorstep. Every order is carefully packed to preserve the freshness, purity, and nutritional value of our unpolished grains, millets, wood-pressed oils, healthy snacks, and other natural food products.
This Shipping Policy outlines how we process, ship, and deliver your orders.
Order Processing
- Orders are processed after successful payment confirmation or order verification (for Cash on Delivery, where applicable).
- Most orders are processed within 1–2 business days.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During festivals, promotional campaigns, or unforeseen circumstances, processing times may be slightly longer.
Delivery Locations
- GrainBro currently ships across India.
- Delivery availability depends on the customer's PIN code and our logistics partners' coverage.
- If your location is currently not serviceable, we will notify you and, if payment has already been received, process a refund.
Estimated Delivery Time
Estimated delivery timelines are:
- Within Karnataka: 2–4 business days
- Rest of India: 3–7 business days
Delivery timelines are estimates and may vary due to factors beyond our control, including weather conditions, transportation delays, public holidays, or remote delivery locations.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment is completed.
From time to time, GrainBro may offer:
- Free shipping on eligible orders.
- Promotional shipping offers.
- Location-specific delivery benefits.
Any such offers will be clearly displayed on our website.
Order Tracking
Once your order has been dispatched, you will receive a confirmation via SMS, WhatsApp, or email (where applicable) containing your shipment details and tracking information.
You can use the tracking details to monitor your order until delivery.
Packaging
We take great care in packaging every order.
Our products are packed hygienically using food-grade packaging materials to help maintain:
- Freshness
- Quality
- Aroma
- Natural flavour
- Nutritional value
Every shipment undergoes quality checks before dispatch.
Delivery Attempts
Our delivery partners will make reasonable attempts to deliver your order.
If delivery cannot be completed due to:
- Incorrect or incomplete address
- Incorrect contact information
- Customer unavailable after multiple delivery attempts
- Refusal to accept the order (except in cases of damaged or tampered packages)
The shipment may be returned to GrainBro. Additional shipping charges may apply for re-dispatch, where applicable.
Damaged or Tampered Packages
We request customers to inspect the package at the time of delivery.
If you receive a package that appears:
- Damaged
- Opened
- Tampered with
please refuse delivery, if possible, and contact our customer support immediately.
If the damage is noticed after accepting delivery, kindly notify us within 24 hours along with clear photographs of the package and products so that we can assist you promptly.
Delivery Delays
While we strive to deliver every order on time, delays may occasionally occur due to:
- Severe weather conditions
- Natural disasters
- Transportation disruptions
- Government restrictions
- High order volumes during festive seasons
- Courier network issues
We appreciate your patience and will keep you informed of any significant delays.
Incorrect Delivery Information
Customers are responsible for providing accurate shipping details at the time of placing an order.
GrainBro shall not be responsible for delays or failed deliveries caused by incorrect addresses, PIN codes, or contact numbers provided by the customer.
International Shipping
Currently, GrainBro ships only within India.
We look forward to expanding our services internationally in the future.
Need Assistance?
If you have any questions regarding your shipment, delivery status, or order, our customer support team is here to help.
GrainBro
Our Commitment
Every GrainBro order is packed with the same care and attention that goes into selecting our products. From traditional unpolished grains and fibre-rich millets to wood-pressed oils, healthy snacks, and natural groceries, we strive to ensure that every product reaches your home fresh, safe, and ready to nourish your family.
Thank you for choosing GrainBro—where healthy food begins with quality and care.
GrainBro – Pure Food. Honest Nutrition. Healthier Living.