At GrainBro, we believe that trust is built not only through the purity of our products but also through the way we protect your personal information. Whether you're purchasing our unpolished grains, fibre-rich millets, wood-pressed oils, healthy snacks, herbal products, or other natural essentials, your privacy is important to us.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.grainbro.com, create an account, place an order, or communicate with us.
By using our website, you agree to the terms of this Privacy Policy.
Information We Collect
To provide you with the best shopping experience, we may collect the following information:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Billing Address
- Shipping Address
- Order History
- Customer Account Information (if registered)
Payment Information
For your security, GrainBro does not store your credit card, debit card, UPI PIN, CVV, net banking credentials, or any other sensitive payment information.
All online payments are securely processed through trusted payment gateway providers.
Technical Information
When you visit our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Usage Statistics
- Cookies and Session Information
How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Provide fresh and timely delivery of GrainBro products.
- Send order confirmations and shipment updates.
- Respond to customer enquiries and support requests.
- Recommend products based on your interests and previous purchases.
- Improve our website, products, and customer experience.
- Inform you about healthy food tips, seasonal products, offers, and promotions (only where permitted).
- Prevent fraudulent transactions and maintain website security.
- Comply with legal and regulatory requirements.
Cookies
We use cookies to:
- Improve website performance.
- Remember your shopping cart and preferences.
- Enhance your browsing experience.
- Analyse website traffic.
- Provide personalised product recommendations.
You may disable cookies through your browser settings; however, some website features may not function properly.
Sharing Your Information
GrainBro values your trust. We never sell, rent, or trade your personal information to any third party.
Your information is shared only when necessary with:
- Delivery partners to deliver your orders.
- Secure payment gateway providers for payment processing.
- Technology service providers supporting our website.
- Government or regulatory authorities where required by law.
All partners are expected to maintain strict confidentiality and protect your information.
Protecting Your Information
We use industry-standard security measures to safeguard your personal information against unauthorised access, misuse, disclosure, alteration, or loss.
Although we strive to provide a secure environment, no online system can guarantee absolute security.
Marketing Communication
With your permission, we may send updates about:
- New GrainBro products
- Healthy recipes
- Nutrition tips
- Exclusive offers
- Seasonal discounts
- Product launches
You may unsubscribe from promotional communications at any time by clicking the unsubscribe link or contacting our customer support.
Data Retention
We retain your information only for as long as necessary to:
- Complete your purchases.
- Provide customer support.
- Maintain order records.
- Comply with applicable legal, tax, and accounting requirements.
Your Privacy Rights
You have the right to:
- Access your personal information.
- Request corrections to inaccurate information.
- Request deletion of your account or personal information where legally permitted.
- Opt out of promotional emails, SMS, or WhatsApp updates.
- Contact us regarding any privacy-related concerns.
Third-Party Links
Our website may contain links to third-party websites such as payment providers or logistics partners.
GrainBro is not responsible for the privacy practices or content of those external websites. We recommend reviewing their privacy policies before sharing any information.
Children's Privacy
Our products are intended for general household consumption. We do not knowingly collect personal information from children under the age of 18 without parental or guardian consent.
Changes to This Privacy Policy
GrainBro may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business operations.
The updated policy will be published on this page along with the revised effective date.
Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:
GrainBro
We are committed to protecting your privacy and ensuring a safe, secure, and transparent shopping experience.
Our Commitment
Just as we carefully source every grain, millet, pulse, oil, and healthy product with honesty and transparency, we are equally committed to protecting the personal information you entrust to us.
Your trust is as valuable to us as the quality of the food we deliver.
GrainBro – Pure Food. Honest Nutrition. Healthier Living.