Refund and Returns Policy

At Shashwathi Unpolished Grains Pvt Ltd and our GrainBro brand, we are committed to providing you with the best quality products. However, if you encounter any issues with our products, please review our Return and Refund Policy below:

1. Eligibility for Returns

1.1 If the product is spoiled or not in a condition to be used, you are eligible to return it to us. Kindly provide evidence, such as photographs, to support your return request.

1.2 Products that have been intentionally damaged or misused are not eligible for return.

2. Complaint Resolution

2.1 For any complaints or concerns regarding the product, please contact us through our official email ID or phone number:

Email: contact@grainbro.com

Phone: +91-7996434799

2.2 Our team will review your complaint and respond promptly to resolve the issue.

3. Refund or Exchange

3.1 If the product is found to be in an unusable condition due to an error on our part, you may opt for either an exchange or a refund.

3.2 Exchanges will be processed once the returned product has been received and verified by our team.

3.3 Refunds will be initiated only if the product’s unusable condition is confirmed to be our mistake.

4. Refund Timeline

4.1 Once approved, refunds will be processed within 7 working days from the date of approval.

4.2 The refunded amount will be credited to the original payment method used during the purchase.

5. Misuse of Return and Refund Policy

5.1 Any intentional misuse or fraudulent claims under the return and refund policy will not be entertained.

5.2 We reserve the right to reject return or refund requests that do not meet the conditions outlined in this policy.

We value your trust and aim to provide hassle-free resolution to your concerns. For any further assistance, feel free to contact us through the provided communication channels. Thank you for choosing GrainBro for your unpolished grain needs.