Terms & Conditions
Welcome to the official website of Shashwathi Unpolished Grains Pvt Ltd, operating under our flagship brand “GrainBro.” By accessing or using our website, you agree to comply with the following terms and conditions. Please read them carefully before using our services. If you do not agree to these terms, you must refrain from using our website and services.
1. General Information
1.1 Shashwathi Unpolished Grains Pvt Ltd owns and operates the GrainBro brand and its associated website.
1.2 Our website provides information, products, and services related to natural, unpolished, semi-polished, and polished grains, including rice, pulses, and other related products.
1.3 We reserve the right to modify these terms and conditions at any time without prior notice. Updates will be effective immediately upon posting on our website. Users are advised to review these terms periodically.
2. Use of Website
2.1 You agree to use our website for lawful purposes only. Unauthorized use, including but not limited to hacking, fraudulent activities, or the distribution of harmful content, is strictly prohibited.
2.2 The content on our website, including text, images, and product descriptions, is for informational purposes only and may not be copied, reproduced, or distributed without prior written consent from Shashwathi Unpolished Grains Pvt Ltd.
2.3 We do not guarantee uninterrupted access to the website and are not liable for any disruptions caused by technical issues beyond our control.
3. Product Information and Pricing
3.1 All products listed under the GrainBro brand are subject to availability. We reserve the right to modify or discontinue products without prior notice.
3.2 Prices displayed on the website are in Indian Rupees (INR) and are subject to change without notice. The final price, including applicable taxes and shipping charges, will be displayed at checkout.
3.3 While we strive to provide accurate product descriptions and images, slight variations in color, texture, or packaging may occur. These differences do not affect the quality of the product.
4. Orders and Payments
4.1 By placing an order, you agree to provide accurate and complete information for billing and delivery purposes.
4.2 We accept payments through secure payment gateways integrated into our website. Any issues with payment processing must be resolved with the respective payment provider.
4.3 Orders are confirmed only after successful payment. In case of payment failure, the order will be deemed invalid.
5. Shipping and Delivery
5.1 We deliver products across India. Delivery times and charges vary depending on the location and order size.
5.2 While we aim to deliver orders within the specified timeframe, delays may occur due to unforeseen circumstances. Shashwathi Unpolished Grains Pvt Ltd is not liable for such delays.
5.3 Customers must inspect the product upon delivery and report any discrepancies or damages within 48 hours. Claims made after this period may not be entertained.
6. Returns and Refunds
6.1 We accept returns only for products that are damaged, defective, or incorrect. Requests must be submitted within 7 days of delivery along with supporting evidence, such as photographs.
6.2 Refunds will be processed after verifying the returned product. Refunds may take up to 7-10 business days to reflect in your account.
6.3 Products that have been opened, used, or tampered with are not eligible for return or refund unless they are defective.
7. Privacy Policy
7.1 We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and secure your data.
8. Intellectual Property
8.1 All trademarks, logos, brand names, and content on this website are the property of Shashwathi Unpolished Grains Pvt Ltd and its GrainBro brand. Unauthorized use is strictly prohibited.
8.2 You may not use our intellectual property without explicit written permission.
9. Limitation of Liability
9.1 Shashwathi Unpolished Grains Pvt Ltd and GrainBro are not responsible for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.
9.2 While we strive to provide accurate and up-to-date information, we do not warrant the completeness, reliability, or accuracy of the website’s content.
10. Governing Law and Jurisdiction
10.1 These terms and conditions are governed by the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.
11. Contact Us
For any queries or concerns regarding these terms, you can reach out to us at:
Email: contact@grainbro.com
Phone: +91-7996434799
Thank you for choosing Shashwathi Unpolished Grains Pvt Ltd and our GrainBro products. We are committed to providing you with the best quality grains and services.